A: We cover all water and sewerage companies in England and Wales.
A: If you know how much you currently pay and how often then use our online quote service. If you are not sure how much you currently pay then please get in touch with us and we will be able to help you.
A: No, if you are the bill payer then you do not need to tell your landlord that you have registered with us, although we would always recommend getting their agreement anyway. If we identify further ways to save you money in the future that would need your landlords consent then we will let you know at the time.
A: We are not switching your water supplier - all we are doing is working on your behalf to optimise your billing arrangements with your existing supplier. We are committed to giving you the best service possible and making the process easy.
A: We suggest that you send a copy of your bill rather than the original because we will keep the copy that you send to us (and we will only return it if you ask us to). You should keep the original for your own records.
Posted bills should be sent to SmartSource Water, 200 Brook Drive, Green Park, Reading, RG2 6UB.
Faxes can be sent to 0118 910 0032.
Emailed bills can be sent to firstname.lastname@example.org.
We are available by telephone, fax and email from 8:00am to 8:00pm Monday - Saturday. You can also write to us.
A: SmartSource tries to cut your water and sewage bills on your behalf; we do this by becoming your agent and looking at how you are billed for water and sewage services by your supplier(s) to see where improvements can be made.
We take care of everything to do with your bill and will make sure that you have the most advantageous payment plan and tariff. All you need to do is make regular payments to us and we will take care of your water bill and work hard to reduce your charges. Take a look at the Service page for more details.
A: Only if we need to in order to provide our water bill reduction service to you. We will never give or sell your information to anyone for any other purpose.
A: Nothing! You are protected against water company price increases for as long as you are registered with SmartSource Water. If water company prices reduce then you may get 100% of that saving. We would only take our 50% commission if we had achieved savings.
A: All you need to do is to assist us if we ask for information or other help that we need in order to cut your water charges. All the changes we would like to make to your water account and suggestions for water efficiency measures are entirely voluntary. We will only recommend a meter, water efficiency measures or other changes if we are confident that by doing so we will save you even more money, and will ask for your agreement before we go ahead.
A: Not unless you want us to. If we think that you would be better off with a meter we will let you know and you can decide if you want to do this. In all cases, we aim to work with you, so you are free to choose which of our suggestions to go ahead with. If we recommend switching to a meter you will generally benefit from additional savings. You are also protected by our guarantee that you will pay no more than the same fixed amount to us that we promised when you registered.
A: No. We are here to give you sound advice about your water bill and we understand that a water meter will not be suitable for everyone. We will only talk to you about it if we are convinced that you really will save more money, but it's your choice whether you ask us to switch or not.
A: If you have a water meter then water efficiency devices may help you to save even more money. We will give you advice on how to reduce how much water you use. In some cases we may recommend water efficiency devices, but we will only do this when we are convinced that you will save money and if you agree.
A: No. SmartSource will always cover any costs (including administration costs) linked to requesting a meter.
A: You can recommend as many friends as you like for as long as the recommendation scheme is active. You can find more details on this page.
A: At the end of each month we...
A: This is not normally a problem - your account can be moved with you to your new home; depending on the services and charging basis at your new home we may need to recalculate your payment amount.
Just give us a quick call to let us know what is going on and we'll sort everything out.
Please note that if your new home is metered then we will need to wait for your first bill before we can do our calculations. Whatever the situation at your new home, you will pay less than you do now.
We will be able to transfer your account to your new home as long as it is within the scope of our service (for instance, we cannot transfer your account to a new home abroad).
A: You may cancel free of charge within 14 days of the date you receive your welcome pack, at the end of your registration period or if you are moving home which is outside the scope of our service (for example, if you are going to live abroad). At other times if you leave us you will need to pay back the money that we have saved you since you joined.
Please let us know in writing or by email if you wish to cancel, and we will handle everything from there. Please see this page for our contact details.
A: Before the end of the agreement period, we will contact you to ask you whether you would like to renew your registration with us.
A: No. There are no joining fees, annual charges, etc. We simply earn our money by finding extra savings for you (over and above the saving that we guarantee). Once we have reduced your bill to give you your guaranteed savings, we will share savings with you on a 50:50 basis. We don't charge you anything else, so we only earn by delivering results.
A: We are working on this feature and it will be available soon. In the meantime if you have any questions about your account then contact us directly.
A: If the bill is due within the next month and you have not yet received your welcome pack, you should pay the bill. Your welcome pack gives you an exact cut-off date. After this date, in the unlikely event that you do receive a bill directly from your water company, you should send a copy of it to us.
A: Yes. We will send you annual statements, or if you prefer you can ask us to send statements more frequently (every half-year, quarter or month). You can also ask for an interim statement at any time.
A: Yes. You just need to pay your instalments into our account by visiting your nearest Barclays Bank.
A: If you have a problem with your water supply or drainage (such as low pressure or a problem with your sewers) you should contact your water or sewer company.
For anything to do with billing (such as if you want a copy of a statement or are moving house), contact us.
If you are unsure, give us a call and we'll point you in the right direction!
You can find our contact details on the contact us page.
A: Please see the complaints procedure page.
Click on one of the categories above to see a set of questions, and then click on the question to see the answer.
If we have not answered a question you feel should be here or you are still unsure about anything at all, feel free to email us (email@example.com) or call us on Freephone 0800 012 2329 (8am-8pm Mon-Sat).